Contact Us

Home Office

At Shenandoah Life, we are happy to answer any questions you might have about our products or services.

Shenandoah Life Insurance Company
4415 Pheasant Ridge Road, Suite 300
Roanoke,  VA 24014
Phone: 800-848-5433

Policyholder Contacts

Claims 

Claims Notification
E-mail us at call.center@shenlife.com
Call us at 800-848-5433 ext 62059
Send a fax to 540-857-5957

Claim Status
E-mail us at individual.claims@shenlife.com
Call us at 800-848-5433 ext 62059

Existing Customers

Policyowner Services
E-mail us at call.center@shenlife.com or customer.service@shenlife.com
Call us at 888-823-9156
Send a fax to 540-857-5957

Change of Address
E-mail us at call.center@shenlife.com
Call us at 800-848-5433 ext 62059
Send a fax to 540-857-5957
Submit change on-line through Policyholder Portal.

Change of Beneficiary
E-mail us at call.center@shenlife.com or customer.service@shenlife.com
Call us at 800-848-5433 ext 62059
Access form on-line through Policyholder Portal.

Premium, Billing Questions
E-mail us at premium.accounting@shenlife.com
Call us at 800-848-5433 ext 62059
Send a fax to 540-857-5953

Policy Benefits and Values
E-mail us at call.center@shenlife.com
Call us at 888-823-9156
Send a fax to 540-857-5957

Other Questions
E-mail us at call.center@shenlife.com
Call us at 888-823-9156

Agent Contacts

Commission Accounting
E-mail us at commission.accounting@shenlife.com
Call us at 800-848-5433 ext. 64171
Commission Hotline: 888-793-4775

Information for Licensed Agents
E-mail us at contracting.licensing@shenlife.com
Call us at 800-848-5433 ext. 64085
Send a fax to 540-857-5976

Licensed Product Support
E-mail us at sales.development@shenlife.com
Call us at 800-848-5433 ext 62001
Send a fax to 540-857-5984

StarNet
E-mail us at helpdesk.starnet@shenlife.com
Call us at 800-848-5433 ext 54259
Send a fax to 540-857-5960

New Business

New Business
E-mail us at call.center@shenlife.com
Call us at 800-848-5433 ext. 62125
Send a fax to 540-857-5957

 

Underwriting

Underwriting/Simplified Issue Status
E-mail us at call.center@shenlife.com
Call us at 888-857-1810
Send a fax to 540-857-5957

Simplified Issue Underwriting Questions
E-mail us at simplified.issue@shenlife.com
Call us at 800-848-5433 ext 62126
Send a fax to 540-857-5957

Underwriting Questions
E-mail us at underwriting@shenlife.com
Call us at 800-848-5433 ext 62125
Send a fax to 540-857-5957